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How 365gold Handles Your Personal Data

At 365gold, we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep your sessions secure.

Data collected with your consentUPI & Paytm transaction privacyRight to access your recordsSecure data storage practicesContact us to update details

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What This Policy Covers and Where It Applies

365gold Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed when you create and use a 365gold account, including identity details, contact information, device identifiers and payment records linked to UPI, Paytm or PhonePe transactions. Access to our platform depends on local law and is available only where

1
local law permits. We process your data under applicable Indian data-protection frameworks and, where relevant, any additional jurisdiction-specific obligations. By using 365gold in a permitted region, you acknowledge that your data is handled as described here. We do not sell personal data to third parties, and
2
we share it externally only with payment processors, KYC verification partners and regulatory bodies when legally required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we use your personal data, want to request a copy of your records, or need to correct something on your account, our privacy support team…

Email Privacy Request Send a written data request to our privacy inbox. Include your registered email address and the specific records you need. We respond within five business days and verify your identity before releasing any data.

Live Chat Support Open the live chat widget on any 365gold page to speak with a support agent about your data rights. Agents can log a formal privacy request on your behalf and give you a reference number to track progress.

Account Settings Portal Many data changes — such as updating your contact number, email or communication preferences — can be handled directly inside your account settings without contacting us, making smaller corrections quick and straightforward.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

We have built our data practices around clear retention limits, strong account security and transparent communication.

Encryption at Rest and in Transit

All personal and payment data, including UPI reference numbers and Paytm wallet details, is encrypted using industry-standard protocols both when stored on our servers and when transmitted between your device and our platform.

Cookie Controls You Can Set

We use functional, analytics and preference cookies. You can adjust which categories are active by visiting the cookie preference panel linked in our site footer — changes take effect immediately on your browser without affecting your account session.

Account Security and Two-Factor Verification

Your account can be protected with two-factor authentication via a one-time password sent to your registered mobile number. We never store raw passwords; only hashed credentials are retained, meaning our support team cannot see your password.

Data Retention Periods

We keep your account data for as long as your account is active and for the legally required period after closure — typically seven years for financial transaction records under Indian law. Non-essential analytics data is anonymised after thirteen months.

Your Rights to Access and Erasure

You may request a full copy of the personal data we hold on you, ask us to correct inaccuracies, or ask us to erase data that is no longer required by law. Requests are processed within thirty days, subject to identity verification.

Third-Party Sharing Limits

We share data only with payment processors handling UPI, Paytm and PhonePe transactions, KYC partners conducting identity checks, and authorities when legally compelled. We do not share data with advertisers or data brokers.

Common Questions About Your Privacy on 365gold

The questions below cover the data rights and privacy situations our account holders ask about most often. If your question is not listed here, reach out via live chat or our privacy email and we will respond with a specific, written answer.

We collect your name, date of birth, email address, mobile number, device identifiers and, during KYC, a government-issued ID. Payment data — such as UPI IDs or Paytm wallet references — is captured when you make a deposit or request a withdrawal.

Data may be transferred to payment processors or KYC providers whose servers are located outside India, but only under data-processing agreements that require equivalent protections. We do not sell your data to marketers or unrelated third parties under any circumstances.

Financial transaction records, including UPI, Paytm and PhonePe deposit and withdrawal history, are retained for a minimum of seven years to comply with Indian financial regulations. After that period, records are permanently deleted or fully anonymised.

Yes. Submit a data access request by email or via live chat with your registered email address and a brief description of what you need. After identity verification, we will send a structured copy of your personal data within thirty calendar days.

Send a data erasure request to our privacy team. We will delete all data we are not legally required to keep. Records tied to financial transactions or fraud investigations may be retained for the legally mandated period before deletion is completed.

We use strictly necessary cookies for session management, analytics cookies to understand how pages are used, and preference cookies to remember your settings. You can disable analytics and preference cookies via the cookie panel in our site footer at any time.

Contact our privacy team directly by email or live chat first, and we will investigate within five business days. If you are not satisfied with our response, you may escalate to the relevant data-protection authority in your jurisdiction where local law permits.

How 365gold Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect and Respect Your Data

Encryption at Rest and in Transit

Cookie Controls You Can Set

Account Security and Two-Factor Verification

Data Retention Periods

Your Rights to Access and Erasure

Third-Party Sharing Limits

Common Questions About Your Privacy on 365gold

01 What personal data does 365gold collect when I open an account?

02 Does 365gold share my data with third parties outside India?

03 How long does 365gold keep my transaction records?

04 Can I request a copy of all the data 365gold holds on me?

05 How do I ask 365gold to delete my personal data?

06 What cookies does 365gold use and can I turn them off?

07 Who should I contact if I believe my data privacy rights have been violated?

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